Shipping policy

Shipping Policy

• We ship within New Zealand and selected international destinations.

• Orders are processed within 3 business days.

• Shipping costs vary based on location and order size and will be calculated at checkout.

• Estimated delivery times are 3 business days for domestic shipping and 2 weeks for international shipping.

• Lead Head Ltd is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

• International Shipping & Import Duties

  Lead Head ships internationally to selected countries. By placing an order for international delivery, you agree to the following terms:

  Import Duties & Taxes All international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the product price or shipping cost at checkout.

  Buyer Responsibility It is the buyer's responsibility to be aware of and comply with the customs regulations of their country. Lead Head has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing your order.

  Unclaimed or Refused Packages If an international shipment is held by customs and the buyer fails to pay the required import duties or taxes, or does not collect the package within the timeframe specified by the courier or customs authority, the package may be abandoned, destroyed, or returned at the courier's discretion. Lead Head accepts no liability for packages destroyed or disposed of due to non-payment of import duties or failure to collect.

  In the event a package is returned to us, we will contact you to arrange re-shipment at your cost. If a package is destroyed by the courier or customs authority due to non-collection or non-payment of duties, we are unable to offer a refund for the order.

  Delays International orders may experience delays due to customs processing. Lead Head is not responsible for delays caused by customs or border agencies.