Terms & Conditions

1. Introduction

Welcome to Lead Head NZ. By accessing our website (www.leadheadnz.com) and making a purchase, you agree to the following terms and conditions. Please read them carefully.

2. Shipping Policy

We ship within New Zealand and selected international destinations.
Orders are processed within 3 business days.
Shipping costs vary based on location and order size and will be calculated at checkout.
Estimated delivery times are 3 business days for domestic shipping and 2 weeks for international shipping.
Lead Head NZ is not responsible for delays caused by couriers, customs, or unforseen circumstances.

3. Returns and Refunds Policy

If you are not satisfied with your purchase, you may return it within 30 days of delivery.
Items must be unused in new condition.
Refunds will be processed once the returned item has been inspected.
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
Custom or personalised orders are non-refundable unless faulty.

4. Quality Assurance

We take pride in the quality of our products and ensure they meet high standards before shipping.
If you receive a defective or damaged item, please contact us within 7 days of delivery for a replacement or refund.
Lead Head NZ reserves the right to determine whether an item is defective or meets quality standards.

5. Customer Data Safety

We respect your privacy and are committed to protecting your personal information.
Customer details provided during transactions are used solely for processing orders and improving our services.
We do not sell, trade, or share your information with third parties without your consent, except where required by law.
Our website employs secure encryption to protect your data.

6. Secure Payments and Card Data Protection

Lead Head NZ prioritises the security of your online transactions.
All payment transactions are processed through secure and trusted third-party payment gateways that comply with industry security standards.
We do not store or have access to your credit card information.
Our website uses SSL encryption to safeguard your personal and payment data from unauthorised access.

7. Changes to Terms and Conditions

Lead Head NZ reserves the right to modify these terms at any time.
Customers will be notified of any significant changes through our website.

8. Contact Information

For any inquries regarding these terms, please contact us at leadheadnz@gmail.com.

By purchasing from Lead Head NZ, you agree to these terms and conditions.